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Working Minds: A Practitioner's Guide to Cognitive Task Analysis (A Bradford Book)
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How to collect data about cognitive processes and events, how to analyze CTA findings, and how to communicate them effectively: a handbook for managers, trainers, systems analysts, market researchers, health professionals, and others.Cognitive Task Analysis (CTA) helps researchers understand how cognitive skills and strategies make it possible for people to act effectively and get things done. CTA can yield information people need―employers faced with personnel issues, market researchers who want to understand the thought processes of consumers, trainers and others who design instructional systems, health care professionals who want to apply lessons learned from errors and accidents, systems analysts developing user specifications, and many other professionals. CTA can show what makes the workplace work―and what keeps it from working as well as it might.Working Minds is a true handbook, offering a set of tools for doing CTA: methods for collecting data about cognitive processes and events, analyzing them, and communicating them effectively. It covers both the "why" and the "how" of CTA methods, providing examples, guidance, and stories from the authors' own experiences as CTA practitioners. Because effective use of CTA depends on some conceptual grounding in cognitive theory and research―on knowing what a cognitive perspective can offer―the book also offers an overview of current research on cognition.The book provides detailed guidance for planning and carrying out CTA, with chapters on capturing knowledge and capturing the way people reason. It discusses studying cognition in real-world settings and the challenges of rapidly changing technology. And it describes key issues in applying CTA findings in a variety of fields. Working Minds makes the methodology of CTA accessible and the skills involved attainable.
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Product details
Series: A Bradford Book
Paperback: 332 pages
Publisher: A Bradford Book; 1 edition (July 7, 2006)
Language: English
ISBN-10: 9780262532815
ISBN-13: 978-0262532815
ASIN: 0262532816
Product Dimensions:
7 x 0.7 x 9 inches
Shipping Weight: 1.2 pounds (View shipping rates and policies)
Average Customer Review:
4.4 out of 5 stars
12 customer reviews
Amazon Best Sellers Rank:
#415,383 in Books (See Top 100 in Books)
Well written to understand a complex process. Recommended for anyone in the process of exploring how to train for more rapid expertise development .
Good first reference could be more to the point for a practitioner
This is a really helpful book. I've read quite a bit about Naturalistic Decision Making and CTA's so I was already familiar with most of the concepts. As with any relatively complex subject there is often a large gap between what's in the textbooks and how things actually happen in the field. This book is much more of a "how-to-do-it" guide than any others I've read. It is a very easy read and an excellent introduction to the subject.
Helpful and clear. The website they reference in the book is also very helpful http://ihmc.us/
Really well written guide for practitioners. However, the diagrams in the Kindle version are so low resolution that they are barely readable.
A great book for all CTA practitioners and researchers. If you are thinking of doing CTA as your thesis, this is a book that you must have!
I have only glanced through the book so far, but am impressed with the few passages I viewed. Cognitive task analysis may seem a simple process until it is undertaken and then the micro-detail is encountered. This book looks to explore the micro-detail and explain the fundamentals of CTA.
Gary Klein and his colleagues have been studying for many years what kinds of mind-sets different jobs need, and this book reports on how that field of study is shaping up. A methodology has been developed, wherein investigators study knowledgeable workers (experts) to get the skills baseline, then write up a (series of) template(s) on their findings, whereupon these templates become teaching guides for new recruits.This book gives a number of case studies of all phases of CTA projects. Even before interviews begin, there is a Preparation phase, wherein the CTA practitioners learn enough about the job, profession, and field of work so that they can ask intelligent questions and recognize relevant answers. Then Knowledge Elicitation follows, through interviews, questionnaires, brain-storming sessions, etc., usually involving two analysts, one to lead the enquiry, the other to record the results.In the Analysis phase the results are collated, correlated, and represented in some graphical or tabular form so that the pattern of cognitive capabilities and their inter-relations can be depicted and understood. The patterns that may emerge include Hierarchical Task Analysis (the task logic of entailment and subsumption), and Procedural Task Analysis (the linear and concurrent sequence of activities), and these may be represented with Skills Lists, Mind Maps, Dimensional Distributions, etc.The motivation to engage in this type of analysis is often the need to train new recruits more proficiently or replace retirees more efficaciously. So Cognitive Training is a very important part of the exercise, and the findings must be interpreted in such a way as to facilitate this process. Instructional Analysis is therefore based on the previous findings, and both the content and the process of training are improved as a result. In the Knowledge Society this is by far the most sensible approach to training. How many of the Knowledge Working Skills are analyzed, formalized, and instructed in this way? Not nearly enough so far - not even in Learning Facilities or Knowledge Factories - but it is a waste of time, money, and effort to train in any other way, so we can hope that CTA is the wave of the future!
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